Important Notice for those that have purchased cookie cutters over the last several months (prior to October 1st 2020).
Some may have noticed that their cookie cutters are separating from the base when slight pressure is applied. We sincerely apologize for this. We only became aware of this very recently and immediately began reaching out to those that may be affected via email. (We have contacted everyone from August and September). Unfortunately, COVID19 put a huge strain on our filament suppliers and they were unable to manufacture our regular filament due to a shortage in raw materials. We had no choice but to switch to numerous suppliers, and these potential defective cutters are the end result.
We have been product testing for months and are happy to say that we are now back to using our Canadian supplier who produces high quality, eco friendly bio degradable filament. We have built a reputation of providing only the best products on the market, including our cookie cutters. So we are now asking that if you have encountered this issue, to please give us the opportunity to correct it.
We apologize for any issues this may have caused and we will be happy to send out replacements as soon as possible. Please contact us and let us know if you have been affected and we will take care of you. We thank you for your support and understanding.
Reminder about shipping:
All orders automatically come with tracking except for parcels heading to the USA. Small Packet USA Air DOES NOT come with tracking. You must select TRACKED PACKET at checkout and additional fees apply (this is direct from Canada Post). Without tracking, we cannot update you on the status of your shipment once it leaves our facility. Some are still experiencing significant delays due to COVID-19.