FAQ'S

WHERE ARE YOU LOCATED?

We are located in Bradford, Ontario Canada. Approximately 1 hour north of Toronto

DO YOU HAVE A STOREFRONT THAT I CAN BROWSE?

We do not have a storefront.  We are an online shop only.  

DO YOU OFFER PICK UP?

Yes, we offer pick up at our location in Bradford Ontario Canada. Once your order is ready for pick up, you will recieve an email with instructions.  Please review that email in full and follow the procedures.  Please ensure you confirm a pick up date with us prior to visiting our location.

I CHOSE ICS COURIER NEXT DAY DELIVERY, BUT IT IS TAKING 2 DAYS?

ICS Courier picks up at our location from Monday to Friday at 8am. If your order is processed by us after 8am, it will be picked up by the courier the following business day.  This means you will not receive your package the next business day, but rather the day after the shipping label is created.  Please email us if you have any questions.

DO YOU SHIP TO THE U.S.A? 

Yes we ship to the U.S.A.  It can take anywhere from 7-10 business days.  Longer during the holiday rush and peak seasons

HOW DO I TRACK MY U.S.A. ORDER?

We ship with Canada Post, however we strongly suggest tracking your order on the USPS website as it is up to date and accurate.  Please do not use the SHOP app as it is not accurate when it comes to tracking.

CAN YOU EXPLAIN HOW THE TARIFFS WORK?

Here are some things you need to know regarding the new regulations that came into effect on August 29th regarding the De Minimus Exemption. The exemption — which enabled Canadian businesses to ship products valued at less than $800 duty-free into the United States— recently was ended by U.S. administration. All items shipped to our US customers will require tariff payments at different rates. All tariffs (duties) will be calculated on our website during the check out process. These fees must be prepaid which means you will not owe anything upon delivery.

DO YOU SHIP WORLDWIDE?

Yes we do

DO YOU OFFER FREE SHIPPING?

While we wish we could offer free shipping, it is not feesable for us as a small business to absorb these fees.  We do our best to keep pricing low and have top level competive rates with Canada Post.

MY ORDER IS DELAYED, LOST OR MISSING, WHAT DO I DO?

While this is a rare occurance, it can happen. If this is the case, please email us and we will advise on next steps.  If item is delayed or lost, we would file a claim with the carrier. 

MY ORDER IS MISSING AN ITEM OR IS DAMAGED, WHAT DO I DO?

If an item is damaged or missing, we will take care of you and send a new item.

CAN I RETURN MY ORDER FOR A REFUND OR EXCHANGE?

All sales are final, we do not offer refunds or exchanges.  

CAN YOU RUSH MY ORDER?

We offer a RUSH option on cookie cutters for an additional fee of $25 CAD.  This will guarantee with ship withing 24 hours (excludes weekends).  This fee has no impact on shipping times.

DO YOU MAKE CUSTOM COOKIES?

Mary no longer offers custom cookies since transitioning to an online baking supplies shop

DO YOU TEACH COOKIE DECORATING CLASSES?

At this time, Mary has paused cookie decorating classes.  Should she resume, it will be announced on her social media channels and here on our website